Convert social noise into demand signals
Our AI Community Inbox brings every guest interaction, social messages, comments, and reviews, into one intelligent workspace.
PROBLEM
The Moments That Matter
Rarely Announce Themselves.
When responses feel automated, trust erodes,
and guests notice immediately.
Guests can tell when no one is really listening.
Teams lose confidence in the tools meant to help them.
SOLUTIONS
Humans Start the Conversation. Intelligent Systems Finish It.
Every interaction is seen
Every moment has ownership
Every response moves toward a clear outcome
Every interaction is seen
Every moment has ownership
Every response moves toward a clear outcome
FEATURES
The Community Inbox - Designed for Real Hospitality Moments
See Everything. Miss Nothing.
Unified Inbox + Real-Time Sync
All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
Know What Matters—Before It Escalates.
AI-Powered Sentiment Detection + Priority Filtering. AI identifies urgency, tone, and intent—helping teams respond thoughtfully, not reactively.
Know What Matters—Before It Escalates.
AI-Powered Sentiment Detection + Priority Filtering
AI identifies urgency, tone, and intent—helping teams respond thoughtfully, not reactively.
Respond Like a Human, Not a Bot.
AI-Suggested Responses + Saved Reply Templates. Get intelligent response guidance while maintaining full control over tone, nuance, and brand voice.
Respond Like a Human, Not a Bot.
AI-Suggested Responses + Saved Reply Templates
Get intelligent response guidance while maintaining full control over tone, nuance, and brand voice.
Clear Ownership. Faster Resolution.
Team Assignment, Routing Rules & Escalation Workflows. Every message is routed to the right person, at the right time, with automated escalation when needed.
Clear Ownership. Faster Resolution.
Team Assignment, Routing Rules & Escalation Workflows
Every message is routed to the right person, at the right time, with automated escalation when needed.
Accountability You Can Measure.
SLA Tracking, Response Time Analytics & Satisfaction Scoring. Track performance, improve response speed, and understand how conversations impact guest satisfaction.
Accountability You Can Measure.
SLA Tracking, Response Time Analytics & Satisfaction Scoring
Track performance, improve response speed, and understand how conversations impact guest satisfaction.
Context Changes Everything.
Conversation History, Internal Notes & @Mentions. See the full guest story and collaborate behind the scenes—without exposing internal chatter publicly.
Context Changes Everything.
Conversation History, Internal Notes & @Mentions
See the full guest story and collaborate behind the scenes—without exposing internal chatter publicly.
Designed for Scale.
Multi-Language Support, VIP Identification & Spam Detection. Manage global communities with confidence, precision, and protection.
Designed for Scale.
Multi-Language Support, VIP Identification & Spam Detection
Manage global communities with confidence, precision, and protection.
See Everything. Miss Nothing.
Unified Inbox + Real-Time Sync. All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
See Everything. Miss Nothing.
Unified Inbox + Real-Time Sync. All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
Know What Matters—Before It Escalates.
Unified Inbox + Real-Time Sync. All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
Know What Matters—Before It Escalates.
Unified Inbox + Real-Time Sync. All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
See Everything. Miss Nothing.
Unified Inbox + Real-Time Sync. All social messages, comments, and reviews—Instagram, Facebook, X, LinkedIn, Google, Yelp, TripAdvisor, Booking.com, and more—flow into one real-time inbox, so nothing goes unnoticed.
See How Human + AI Led Social Operations Actually Work
Book a quick walkthrough of SoHo’s Community Inbox and see how teams turn conversations into outcomes—without losing the human touch.
TESTIMONIAL
Switch from reactive responses to proactive
guest engagement with one universal inbox.
“SoHo team really understands our brand and helps us connect with our guests in a meaningful way. The support is consistent, creative, and always feels personal. I’d absolutely recommend SoHo to any property looking for a true partner.”
Gianni Valentino
Resort General Manager
D. Trotter
“SoHo gives us the peace of mind knowing our social media channels are actively managed and always on brand. The team is organized, creative, and responsive. They have helped us connect with content creators and leverage UGC, strengthening our presence online.”
Gianni Valentino
“SoHo team really understands our brand and helps us connect with our guests in a meaningful way. The support is consistent, creative, and always feels personal. I’d absolutely recommend SoHo to any property looking for a true partner.”
Cynthia Ferkol
“Before partnering with SoHo, our social media presence had plateaued, and we were missing opportunities to expand our audience. Their strategies, exceptional content creation, and deep expertise have resulted in incredible growth in both reach and engagement.”
Jeff Webb
“Working with SoHo has been a great experience for the team here at the Margaritaville Island hotel. The ramp up and onboarding was very organized and well executed. An annual photo and video shoot was built into our plan, and it was the most professionally managed. ”
Gina Uttaro
“The SoHo team feels like an extension of our internal brand marketing team and this was important to us to build our brand presence on social media. They have proven to match our passion for creative content, trend-jacking, and bring data-driven strategy to their work.”
“SoHo team really understands our brand and helps us connect with our guests in a meaningful way. The support is consistent, creative, and always feels personal. I’d absolutely recommend SoHo to any property looking for a true partner.”
Gianni Valentino
Resort General Manager
FAQ
Got Questions
No. AI supports your team—humans stay in control.
All major social channels and review sites.
Yes. With assignments, routing, and collaboration tools.
In real time, with priority and SLA tracking.
Yes. Built to scale across teams and locations.
Always. Responses stay on-brand and human.
Yes. Enterprise-grade and hospitality-ready.
Better Conversations
Begin with Better Content
Control what comes into your inbox with AI-powered publishing built for hospitality.